Unremarkable caprese salad, hummus, cheese board, etc. If you're across from a theater (and call yourself The Muse), you have to be able to accommodate a large rush in the 90 minutes before a show.Īnd, for all the big deal they make about preparing things in-house, the menu was pretty basic for the price. They appear to have only one person working in a kitchen the size of a dj booth. We heard other people who came in after us cancelling their orders. Yet, we didn't get our appetizers until 6:45 and our "boards" didn't come until 7:00. However, we came in at 6:00 in front of a 7:30 show, when the restaurant was mostly empty. Presumably, this is so they can serve lots of people quickly - particularly important since they are across the street from the Hanover Theatre. The pickled vegetables were particularly nice. Nice atmosphere (old factory building with pressed-tin ceilings. Moreįirst, the positives: Very friendly, helpful, informative waitstaff. However, for me, even with my long history with The Muse, this was all wiped away by the above outbursts last December and the erosion of my hope for change due to my witnessing over the years other unprofessional and uncomfortable events where the owner acted out in a public, business venue as if he were in the privacy of his living room berating family members and by the continued silence from and lack of active customer appreciation by the owner after my abrupt departure and absence since. I also agree that it offers other positive attributes as highlighted in other Trip Advisor reviews. I’ve also met wonderful people there and have used it as a venue to introduce friends and associates to higher end cocktails and as a conversational place to gather. The Muse provides excellent and inventive cocktails and has a very impressive range of offerings, notably Amari, Scotches and Bourbons. Firing a bartender via text is also something I’ve never heard considered as professional treatment of employees. This is a significant factor, per discussions with past bartenders, as to why The Muse has burned through every bartender they’ve hired and why, for several months prior to December, 2018, the only regular bar servers were the owners. Such as the owner publicly insulting and firing bartenders and humiliating them with profane criticism all of this occurring behind the bar, directly in front of and within earshot of customers. The outbursts I experienced in December at The Muse were not a surprise but were the last straw as they were the culmination of other negative incidents I had witnessed. Delta understood that I have choices as to where I spend my money and they actively fought to retain my patronage. Contrast this with Delta’s Customer Service department, who solidified my patronage by the positive and immediate remedial measures they took last week in response to my reporting a very negative experience during an international flight transfer in France. Unfortunately, their peace accord lasted less than a minute, prompting my decision to not spend my intended birthday celebration in such a hostile and emotionally charged atmosphere.Īnd by not reaching out to me over the past 4 months, the message of his lack of appreciation for my prior patronage, support and friendship is very clear and motivating this decision. I waited until now to formally sever my relationship with The Muse because I had hoped the owner would reach out to me as he is very aware of the “why” and “what” for my walking out of the bar after the second outburst, most notably because he immediately apologized for the first outburst. Trip Advisor’s email identified that my glowing review of The Muse dated had over 6,500 readers prior to my deleting it. longest “regulars” beginning shortly before the formal opening in late 2015. Prior to that point, I had been one of the. I have pulled my support on this website and my patronage of The Muse in response to two consecutive, extremely unprofessional, loud and explosive emotional outbursts between the owners during a visit in December, 2018. Restaurants for Special Occasions in Worcester.Restaurants for Group Dining in Worcester.Japanese Restaurants for Families in Worcester.Asian Restaurants for Large Groups in Worcester.Hotels near (PVD) Theodore Francis Airport.Hotels near American Antiquarian Society.Hotels near Massachusetts Vietnam Veterans Memorial.Hotels near Worcester Historical Museum.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |